Privacy Policy

Last Updated 29 Oct 2024

Inox (a trading name of Roches Noires Ventures Limited, a company registered in England and Wales under company number 13556725 whose registered office is at 167-169 Great Portland Street, 5th Floor, London, England, W1W 5PF) is committed to respecting your online privacy and recognises your need for appropriate protection and management of any personally identifiable information you share with us. Inox has established this online privacy notice (“Privacy Notice”) so that you can understand the care with which we intend to treat your Personal Information. Personal Information means any information that may be used to identify an individual, including, but not limited to, a first and last name, a home or other physical address and a personal email address or other home contact information.

For the purposes of the Data Protection Act 2018, the European General Data Protection Regulation (“GDPR”) and the retained EU law version of the GDPR (UK GDPR), generally when Inox carries out functions on behalf of our customers we act as their Data Processor, where Inox determines the use of individuals’ Personal Information, as a prospective, current or former employee as well as when we process information when carrying out our marketing operations, we do so as a Data Controller.

1. When do we collect your Personal Information?

Inox collects data relating to you and your use of the services and Site in order to provide Services and features that are responsive to your needs. Inox collects Personal Information in the following ways:

  • From you when you register and communicate with us. We collect information from you when you register an account with us, request information, send us emails, or speak with us over the telephone or at an event, conference, or meeting.
  • From you when you report a repair or maintenance issue through the Services.
  • From the Site. We may collect information from your mobile device when you provide your information to use via the Site.
  • From third parties. We may receive information about you from a business partner or client.
  • Automatically as you use our Site. Information collected automatically may include usage details, email address, IP address and information collected through cookies and other tracking technologies.

2. What Personal Information we collect

Information you give us

We require customers who register to use the services ("Services ") offered on our Site to give us contact information, such as their name, company name, address, phone number, and e-mail address, and (in the case of paying customers) financial qualification and billing information, such as billing name and address, credit card number, and the number of users within the organisation that will be using the Services. Customers who contact us by telephone, attend an event, conference or meeting will also be asked for contact information as described above. Customers of the Services may use the Site to host data and information that includes Personal Information ("Data"). Where you input Data into the Site that you have collected from your contacts, you are responsible for obtaining any required consent of those data subjects under the UK GDPR and you warrant to us that you have fully complied with any applicable data protection legislation in relation to the information you give us.

Reporting tickets

When a repair or maintenance issue is reported through our platform, the contact information of the person reporting and/or occupier is requested and stored. Contact information includes name, address, phone number, e-mail address and photos of the issues and other relevant information. It is important to ensure that any photos submitted do not include images of people.

Information we collect about you

We may collect certain information about how you use the Services. This may include your IP address, geographical location, browser type, referral source and similar information. This information may be collected by a third-party website analytics service provider on our behalf and may be collected using cookies.

Information we receive from other sources

This is information we receive about you if you use any of the Site we operate or the other Services we provide. We are working closely with third parties (including for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, and credit reference agencies).

3. Cookies

Some of our Site pages utilise cookies and other tracking technologies. A cookie is a small text file that may be used, for example, to collect information about Site activity. Some cookies and other technologies may serve to recall Personal Information previously indicated by a Web user. Most browsers allow you to control cookies, including whether or not to accept them and how to remove them. You may set most browsers to notify you if you receive a cookie, or you may choose to block cookies with your browser, but please note that if you choose to erase or block your cookies, you will need to re-enter your original user ID and password to gain access to certain parts of the Site. Our use of cookies and other tracking technologies allows us to improve our Site and web experience.

We use a number of different cookies on our Site that are broadly grouped into the following categories:

  • Essential: These are cookies that are required for the operation of our Site. They include, for example, cookies that enable you to log into secure areas of our Site, or make use of our billing services.
  • Analytics: We use analytics cookies to help us understand how users engage with our Site. This data is used to deliver customised content to customers whose behaviour indicates that they are interested in a particular subject area.
  • Retargeting: We collect and use profiling cookies which enable us to identify your device when you move between different websites and applications so that we can serve personalised advertising to you.

Email marketing campaigns published by our Site or Inox may contain tracking facilities within the actual email.

How we use the Personal Information we collect

We may use your Personal Information for purposes including, but not limited to, the following:

  • To send your contact information along with details and photos relating to the repair or maintenance issue to a third-party contractor pursuant to the data controller's or owner's instructions;
  • To send you promotional materials or communications regarding our content and services or those of our subsidiaries, partners, group companies, or third parties including those that work for us, are a party to any of our webinars, or provide similar products to us and we feel may be of interest to you;
  • To deliver services, products, or transactions that you have requested;
  • To improve our Site, including upgrading security measures;
  • To send you promotional materials or communications regarding our content and services or those of our subsidiaries, partners, group companies, or third parties that are working for us that we feel may be of interest to you;
  • To evaluate the products and services that we offer and develop new or improved products or services and to better understand Inox's business environment;
  • For surveys, competitions, and polls;
  • To notify you about changes to our Service;
  • To provide technical support to you; and
  • To ensure network and information security.

4. Marketing opt-out

We do not use personal data submitted by individuals reporting repairs or maintenance issues via our platform for marketing purposes.

You are entitled to opt-out of marketing communications at any time and free of charge by letting us know on the Contact Us page and filling out the webform.